Someday is not a day of the week, so get out there and take advantage of this day! Most everyone that you know works. It is just part of the life process, so is keeping up with time and schedules. This next section is going to go over some very basic information about the daily grind at Capstone, what is expected, and what you can expect.
You should arrive on time and be ready to work at the start of your shift. Preparedness and punctuality are two very important qualities in a leader. You should also work the entirety of your shift. Please do not clock in or out early. If you are not on break please do not waste time surfing the internet or playing on your phone. There is always something to do! Asking for new assignments is a great way for you to cross train and expand your skills ultimately making you more valuable in this field and on the job.
Unless used for business purposes, all personal cell phones must be set to silent during working hours while on duty. Excessive unauthorized use of personal cell phones may result in disciplinary action.
Hours of Operation
Hours of operation differ from property to property. Properties operate Monday – Friday on either an 08:30 AM to 05:30 PM (1 hour lunch) schedule or 09:00 AM to 05:30 PM (30 minute lunch) schedule. Assigned schedules will be detailed within an employee’s job offer and first day email. Any changes or variations from this schedule will come directly from your supervisor. Some communities are required to work half day Saturdays 10:00 AM to 02:00 PM, this will usually depend on how that property is performing. Employees who work half days on Saturdays offset that time by taking a pre-scheduled half day during the week. Failure to follow assigned schedule may result in disciplinary action.
Overtime
Staffing needs and operational demands may necessitate variations in the total work hours that may be scheduled each week. Overtime must be approved in advance. Working overtime without approval will lead to disciplinary actions up to and including possible termination. You cannot claim overtime in a week where you also claimed PTO. For example, if you were out Monday and claimed 8 hours of your PTO, but then worked 34 hours in the remainder of the work days during the rest of the week then you didn’t actually work over 40 hours, therefore you will not be eligible for overtime pay. You would be paid PTO at regular pay and your check would be for 42 regular paid hours.
Emergency On-Call
Due to the nature of our work we are required to obey all Tenant/Landlord laws. Property Managers and On Call Maintenance staff are responsible for making sure Capstone’s on call procedures are followed. We have had issues with the on-call policy in the past, these have led to disciplinary actions and terminations. During onboarding, all Property Managers and Maintenance staff are required to sign off on the full On-Call Policy. You can get a copy of this at any time by contacting the HR Department.
Give Me a Break
We like food here and we definitely want you to take a lunch break. You are allowed/required to take a full 30 minute or 1 hour lunch break based on your assigned schedule. The lunch break should happen between the hours of 11:30 AM – 02:00 PM. If you work in an office with multiple people, make sure lunches are scheduled in a manner that allows for business to continue. In other words everyone should not leave for lunch at the same time. If you are the only person in your office, you should place an appropriate notice on the door stating when you will return and close the office even if you do not leave. You should not be conducting any type of company business while you are on lunch, this includes answering phones. We do record long lunches. Employees who habitually take long lunches or who take a 1 hour lunch and then come back to work and eat at their desks will be disciplined. Please make sure that you are consuming food in safe designated areas. Eating at your desk is not a designated area so please do not do it as it may be considered rude or unsanitary.
Mini Breaks
You are allowed two 15-minute breaks per day. You must punch out for these breaks even though it will not deduct from hours worked and you will still be paid for those 15 minutes. Should you go over the allowed time for mini breaks then that time will be deducted, and you will not be paid. Please use your mini breaks for things like looking at your phone, smoking, making personal calls or appointments, paying your bills etc.
Smoking Breaks
This is considered as a Mini Break and the same conditions apply. Because smoking is considered a mini break please do not take more than two 15 minute breaks per day. Smoking should never occur by the front door of your office or in any place visible by visitors or residents. Each location should have a designated smoke area. Make sure all cigarettes are extinguished completely and disposed of properly.
The Company maintains a smoke- and tobacco-free office. No smoking or other use of tobacco products (including, but not limited to, cigarettes, pipes, cigars, snuff, chewing tobacco, e-cigarettes and vapes) is permitted in any part of the building or in vehicles owned, leased, or rented by the Company.
If at any time you are interested in quitting smoking please contact the HR Department for information and resources that may be provided by our Health Insurance company.